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Sept. 28, 2023
Embracing Negative Reviews
How a restaurant brand harnesses negative reviews to not only improve the experience, but satisfy every last customer along the way.
In this episode of the Brand Narrative podcast, restauranteur Thomas Ward shares his story about how to harness negative reviews for the good. Links discussed include:
- Pig Floyd's Urban BBQ
- Pigzza - An Italianish Joint
- Thomas Ward on YouTube addressing negative reviews
Note: Some language in this episode is not safe for younger audiences.
The Brand Narrative podcast is produced and published by Findsome & Winmore and hosted by Matt Certo, agency CEO and author of Formulaic: How Thriving Companies Market from the Core.