Sept. 28, 2023

Embracing Negative Reviews

Embracing Negative Reviews
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Embracing Negative Reviews
Embracing Negative Reviews

How a restaurant brand harnesses negative reviews to not only improve the experience, but satisfy every last customer along the way.

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Season 1

In this episode of the Brand Narrative podcast, restauranteur Thomas Ward shares his story about how to harness negative reviews for the good. Links discussed include:

Note: Some language in this episode is not safe for younger audiences.

The Brand Narrative podcast is produced and published by Findsome & Winmore and hosted by Matt Certo, agency CEO and author of Formulaic: How Thriving Companies Market from the Core.