Episodes

Dan Rochon shares how educating customers, asking better questions, and building trust can create stronger relationships and more consistent sales.

The connection between employee morale and customer experience with employee engagement expert Jim Knight.

Navigating the ins and outs of targeting prospects in their physical mailbox

Ideas and best practices around the launch of a wellness brand's first satellite location.

Matt spends time discussing the ups, downs, and abundant opportunities when launching your new product into the world with two entrepreneurs.

We're joined by Brian Dillman, CEO of the Racquet Sports Professionals Association (RSPA) formerly the United States Professional Tennis Association (USPTA).

How handwritten materials can help marketers avoid overstuffed digital inboxes.

We explore the state of Tradeshow Marketing with event marketing expert Matt Kleinrock

Matt and Kelly talk through those audio clips that you can't get out of your head. From Burger King's 'Have it Your Way,' to Southwest Airline's 'Ding,' why do these sounds have such an impact on us?

How a restaurant brand harnesses negative reviews to not only improve the experience, but satisfy every last customer along the way.

The team at Stetson University and Findsome & Winmore discuss the origins and spirit of the Be Seen at Stetson campaign.

Baker Barrios CEO and Co-founder Tim Baker on his firm's journey to re-brand the firm based upon core values and a commitment to culture.

Author/speaker Jonathan Stark on the power of sending a daily e-mail message to your customers.

We chat with golf legend Annika Sorenstam on being a brand ambassador.

Travel + Leisure Co. (NYSE:TNL) CEO Michael Brown shares perspective on the impact of brand in the travel segment.

Professor Beth Fossen of Indiana Univerity's Kelley School of Business discusses the various facets of product placement seen in shows like Yellowstone and Emily in Paris and how smaller brands can leverage the same effects using online influencers.

Matt and Kelly discuss the ins and outs of doing e-mail newsletters the right way.

In this episode, we talk to crisis communications expert Sara Brady about navigating a brand crisis.

We sit down with legendary sportscaster and talk-show host Dan Patrick and discuss the dynamics of personal brand.

How to build and reinforce your brand through building and maintaining external relationships.

An important tactic in brand positioning, laddering is a powerful way to highlight a strength of your brand while (subtly) calling out a weakness of a competitor.

Understanding a simple framework for looking at the core dimensions of a marketing approach famously known at the 4 Ps of Marketing.

A brief audio introduction to the book Formulaic: How Thriving Companies Market from the Core from the author, Matt Certo.

Restauranteur and entrepreneur Thomas Ward shares lessons from the restaurant industry on brand-building and brand evolution.